Amy

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Context

The episode Spring Fever takes place during spring at Cloud 9. Corporate launches a big seasonal sales event: garden supplies on clearance, floral decorations everywhere, special "freshness" deals, and a "renewal" theme. For employees, though, it's hell: overtime, unpredictable customers, misplaced products, and a general exhaustion that makes everyone irritable. A weird "fever" sweeps through the store — part nervous excitement, part burnout. Amy, as usual, has to manage everything.

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Biography

Amy Sosa (née Dubanowski) is 33 years old in this season. She's worked at Cloud 9 since she was 17 — almost 16 years. She started as a cashier and climbed her way up to assistant manager. She's the mother of Emma, a 14-year-old teenager, and recently divorced from Adam, her longtime husband. She lives alone with her daughter and works long hours to make ends meet. She never had big dreams, but she's starting to feel she deserves better than Cloud 9 — even if she doesn't know what that "better" looks like.

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